Craftsman 5/23 snowblower manual Craftsman Customer Service Center Craftsman is a brand of tools sold exclusively at Sears. The brand is one of the most popular as well as one of the most trusted as it relates to quality. The brand has been a part of the Sears family for more than 85 years. What has not waivered over the course of time is commitment to quality and customer service.
Click here to leave a comment about your customer service experience. Contact Info: Connecting and keeping in contact with the customer service department is easier than you may think. The company is available through social media, by phone, email and traditional mail. W4, they can contact the customer service department. This is not the direct email address, rather the customer contact form. We feel this may not be the most efficient manner to contact the customer service department. Customers can connect with a representative on the Facebook page or the Twitter page.
Our Experience The on-line customer care department is ready to take of the customer. Typically, customers have to endure a confusing automated system prior to speaking with a customer service representative. This is not the case with Craftsman. When contacting the customer care department, simply press 6 and the call goes directly to the customer service department. We feel as if the agent provided honest feedback relating to our question. Was the customer service representative honest with you? We want to hear the stories of customer just like you.
We would like for you to share your story with us below. Try to get warranty info and never get anyh help info. Just read a majority of the comments here! I was wondering if I could get some free stuff like stickers, poster, t shirt, ect. If you would send it to 120 Jena Leigh Drive Pelzer SC 29669. I bought a new Craftsman 54 inch riding lawn mower from my local Sears store here in Murray, KY.
I purchased it in April of 2011. Mechanically this has been a good, solid mower and I am pleased. As a hobbyist mechanic, I do all of my own maintenance and repair. This mower is actually a Husqvarna mower sold under the Craftsman name and Husqvarna builds a dependable machine. I’ve experienced and the lack of sympathy from my local Sears dealer. The Craftsman name that we grew to know is now unfortunately not the same that we grew up with, I for one can speak from experience as I’m in my mid 60’s.
The Craftsman name is still a name to be reckoned with, it’s just not the original name of yesteryear, just as Sears itself is not the Sears we grew up with. I think I have a eazy, pretty symple, salution to the problem everybody complanes about with the 3 bagger systemm with the bags not filling up each one. My warrant was just about to run out and the trimmer that hasn’t really work good at all was giving me more problems. I fully expect that this comment sill go no where but I would like to voice my opinion anyway. I’m a fourth generation craftsman tool user. We have used only these tools as a tradition in believing that they were of the best quality.
I have recently purchased several hundred dollars in new wrenches and socket sets. I got them home and recieved the rudest shock of my life. The words made in China literally put tears in my eyes. I know what you mean by not using a craftsman tool that says made in china. I went round and round but got results eventually with the higher ups at craftsman.
Bought craftsman 20 inch dual action blade corded hedge trimmer. Also the bottle bracket is to be attached to hold the detergent bottle. NO way to run a company is it. Never ever will I buy a craftsman product again. We have had our lawn mower for 5 years and always did our own maintenance and care. This year the housing unit snapped with the bearing and some other part so we had to order the three parts from them. 5 times for the same problem when I contacted corp.
I got was a run around the rep. I talked to gave me a number for in shop repair, that does not work. 14 I had the best and most helpful care with a purchase problem by your employee Shercia. I reached her thru your 800 number. Not only did she patiently listen while I somewhat ranted but in turn helped to resolve the problem that I had called on 3 times before. Last week at the Sioux city Southern Hills Mall I stopped at the Sears stores with the intent to buy a sheet sander. I walked away very disappointed and angry!